Return & Refund Policy

At JUSTE, we take great care in preparing and packaging every order. Because our products are skincare and personal-care products, we only accept returns in cases where the product arrives damaged or defective.

Damaged Products

If your order arrives damaged, please contact us as soon as possible after receiving your package.

To request a return or replacement, please provide:

  • Your order number

  • Clear photos of the damaged product

  • Photos of the packaging/package received

  • A brief description of the issue

Our team will review the information and determine the appropriate resolution.

Eligibility

A return or replacement may be accepted when:

  • The product was damaged during delivery.

  • The product is defective or unusable upon arrival.

  • The damage can be verified through the information and photos provided.

Non-Returnable Items

We do not accept returns simply because you have changed your mind, ordered the wrong product, or no longer want the product.

For hygiene and safety reasons, opened or used skincare products cannot be returned, unless the product was damaged or defective upon arrival.

Return Approval

Please do not send a product back before contacting our customer support team and receiving return instructions.

Once your request has been reviewed and approved, our team will guide you through the next steps.

Refunds & Replacements

Depending on the situation, an approved damaged-product claim may qualify for a replacement or refund.

The resolution will be determined after reviewing the condition of the product and supporting evidence.

For assistance with a damaged order:

WhatsApp / Phone: 0317 6235018
Email: justedermacare@gmail.com